Intelligent Telematics said it has introduced a 24/7 monitoring system for fleets, “to provide immediate visibility of all road collisions, near misses and other notable driving events.”
“The solution will enable fleets using Intelligent Telematics’ Surecam single- and two-camera systems to increase the level of duty of care they offer to drivers, while better managing the insurance-claims process,” the company said in a news release.
The company’s 24/7 call center will actively monitor all incoming alerts, reviewing the associated video footage and vehicle data. Each incident will be categorized as a traffic collision or a near miss, and an email notification will be sent to specified contacts within 30 minutes of the incident.
For fleets with a dedicated claims-response service in place, the video can be sent directly to them so an operative can proactively contact the driver in the event of a crash, call emergency services if required and start the claims process, the company noted.
An incident report will provide the fleet operator with a detailed overview of each event. This will allow relevant teams within the organization – such as transport, operations, health and safety, human resources and insurance – to respond based on what took place, so they can confirm the welfare of drivers and ensure appropriate procedures are being followed.
A customizable monthly management report will provide a breakdown of all alerts by grade, locations and time of day to offer added operational insight and support any corporate safety initiatives, the company said.
“Having the ability to proactively respond to captured video footage is critical when protecting drivers who are out on the road and for keeping operating costs to a minimum,” said Justin White, managing director of Intelligent Telematics. “Most organizations do not possess the ability to review every incident around the clock, so we have created this advanced camera monitoring service to help them operate more responsibly and efficiently.”