Octo Telematics and Agero said they’re partnering to deliver “an integrated crash-management solution.”
The system will “enable carriers to more proactively and quickly respond to any crash situation, and will permit insurance carriers to improve first-notice-of-loss (FNOL) services and savings,” the companies said.
Octo is a London-based provider of telematics and data analytics products for the auto insurance industry. Medford, Mass.-based Agero is the largest B2B provider of roadside-assistance services to automakers and insurance providers in North America.
Octo’s FNOL crash detection has been validated by 417,000 crashes, and Agero’s accident-response center manages recovery services for more than 900,000 accidents per year, according to the firms. By matching the firms’ capabilities, “carriers can provide a better and more valuable experience to customers in need, while improving their ability to quickly identify and process FNOLs.”
“For example, if an accident occurs while telematics data is being gathered, it can be leveraged to initiate emergency response to aid the consumer and facilitate the quick initiation of a claim,” the companies explained.
A detected crash triggers a call for a trained Agero accident-response agent to contact the insured and provide emergency assistance and dispatch rescue services. Leveraging Agero’s accident-management service network, a qualified service provider can be dispatched immediately to the scene of the accident in an expedited manner, allowing the insurance carrier the ability to get “eyes on scene” quickly and to control the vehicle-handling process, reducing further need for vehicle storage or additional tows, according to the companies.
The accident-response agent then can transfer or confirm a time for the insured to speak with a claims agent, improving FNOL timing and resolution.
Having an accident-response agent engage with the consumer immediately after a crash improves customer loyalty and can save lives and costs, according to Octo and Agero.
“There is a lot of opportunity for insurance carriers to use telematics to improve customer value proposition and bottom-line revenue,” said Nino Tarantino, CEO of Octo Telematics North America.